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Chargeback.io

Chargeback.io for NEXT

Chargeback.io intercepts disputes at the earliest stage. As an official partner of Ethoca (Mastercard) and Verifi (Visa), it receives dispute alerts directly from the card networks and can refund before a chargeback is filed, so the dispute never reaches your ratio or your processor.

What Chargeback.io does with NEXT

Resolve card-network alerts from Ethoca and Verifi before a chargeback is filed.

Prevention before the chargeback

When a customer disputes a charge with their bank, the alert triggers a refund or resolution and no chargeback is recorded.

Protected processing relationships

Healthy chargeback ratios keep you out of processor warnings, card-network monitoring programmes such as Visa VAMP and Mastercard MDMP, and fund holds.

Billed for useful alerts only

Every prevented chargeback is a dispute fee you do not pay, and Chargeback.io does not bill for duplicate alerts.

Visibility into dispute patterns

Reporting shows where disputes originate. Chargeback.io reports reductions of up to 91%, varying by vertical, transaction profile and configuration.

Setting up Chargeback.io

  1. Sign up for Chargeback.io if you do not have an account.
  2. Install the Chargeback.io app from the NEXT App Store.
  3. Follow the steps to connect your accounts.

More in Fraud and chargebacks

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