Build high-converting DTC campaigns with custom checkouts, upsell flows, subscription offers, and analytics built-in.
Embedded high-performance payment solution for elite DTC brands, plus unified token vault, multi-gateway support and integrated fraud tools.
Gorgias for NEXT
What Gorgias does with NEXT
Customer and order data in every ticket
Once installed, customer and order records sync from your NEXT store into Gorgias, so agents can personalise every interaction whichever channel it arrives on.
Offers from the conversation
Create discounts or coupons on the fly and share them with the customer, or apply them to an order in the back end, to turn an inquiry into a recurring buyer.
Live cart editing
Edit or add items to a customer's cart in real time while chatting on Live Chat, to upsell and cross-sell in the moment.
Multiple stores, one account
Connect several NEXT stores to a single Gorgias account by installing the app on each store with the same Gorgias account details.
Setting up Gorgias
- From your NEXT dashboard, open Apps in the left-hand menu.
- Find the Gorgias app and click Install.
- Open the Actions dropdown and choose Settings.
- Connect your Gorgias account in the new tab. Customer and order data starts syncing once setup finishes.
More in Customer service and retention
Solvpath
Turn cancellations and returns into self-service save flows.
Outcraft AI
Recover abandoned carts with AI sales agents that call, text and message.
Abenity
Engage your customers with perks and custom made loyalty programs.
Redux Payments
Failed payment recovery and churn reduction for subscription brands.
Ready to unlock your growth potential?
NEXT’s native features and flexible architecture enable you to sell however you’d like.
