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Solvpath

Solvpath for NEXT

Solvpath is a post-purchase automation platform for subscription ecommerce. It lets customers manage their own relationship with your brand, changing orders, resolving issues and adjusting subscriptions inside your customer portal, without contacting support.

What Solvpath does with NEXT

Turn cancellations and returns into self-service save flows.

Save flows on cancellation

When a subscriber tries to cancel, Solvpath presents alternatives based on their reason: a pause, a discount, a product swap or a downsell, each configured by you.

Returns and exchanges automated

Customers resolve size swaps and returns on their own timeline through dynamic self-service flows, bringing per-ticket costs down.

Extends NEXT's recurring revenue tooling

NEXT provides the native infrastructure for recurring revenue; Solvpath adds the active retention layer for when a subscriber wants out or has a post-purchase issue.

Insights and reporting

Cancellation reasons, resolution rates and save-flow performance show where post-purchase revenue is being protected and where there is room to improve.

Setting up Solvpath

  1. Sign up for Solvpath through the NEXT partner link.
  2. Configure your save flows and self-service returns and exchange flows.

More in Customer service and retention

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