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Outcraft AI

Outcraft AI for NEXT

Outcraft AI runs abandoned cart recovery for NEXT stores with AI sales agents that follow up by phone, SMS, email, and WhatsApp while the shopper still has intent.

What Outcraft AI does with NEXT

Follow up on abandoned carts and failed payments with AI sales agents that call, text, and message.

Voice, SMS, email, and WhatsApp

Outcraft's AI sales agents reach customers on the channel that fits, read how they respond, and decide the next step, in more than 40 languages.

A conversation at checkout

For abandoned cart recovery, an agent can ask what stopped the purchase, answer the shopper's questions, and send a checkout link they can use on the spot.

Payment recovery and retention calls

Outcraft also covers failed payment recovery and reaches subscribers before a renewal they were about to skip.

You set the rules

Choose which customers Outcraft contacts, how quickly it responds, and when a person on your team should take over the conversation.

Setting up Outcraft AI

  1. Create an Outcraft AI account at outcraft.ai, or book a demo with their team.
  2. Ask Outcraft to connect your NEXT store. NEXT doesn't publish a setup guide for this integration, so Outcraft's team is the place to start.
  3. Choose the moments that trigger outreach, such as an abandoned checkout or a failed payment, and the channels the agents use.

More in Customer service and retention

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