Outcraft AI for NEXT
What Outcraft AI does with NEXT
Voice, SMS, email, and WhatsApp
Outcraft's AI sales agents reach customers on the channel that fits, read how they respond, and decide the next step, in more than 40 languages.
A conversation at checkout
For abandoned cart recovery, an agent can ask what stopped the purchase, answer the shopper's questions, and send a checkout link they can use on the spot.
Payment recovery and retention calls
Outcraft also covers failed payment recovery and reaches subscribers before a renewal they were about to skip.
You set the rules
Choose which customers Outcraft contacts, how quickly it responds, and when a person on your team should take over the conversation.
Setting up Outcraft AI
- Create an Outcraft AI account at outcraft.ai, or book a demo with their team.
- Ask Outcraft to connect your NEXT store. NEXT doesn't publish a setup guide for this integration, so Outcraft's team is the place to start.
- Choose the moments that trigger outreach, such as an abandoned checkout or a failed payment, and the channels the agents use.
More in Customer service and retention
Gorgias
Answer every ticket with NEXT customer and order data in view.
Solvpath
Turn cancellations and returns into self-service save flows.
Abenity
Engage your customers with perks and custom made loyalty programs.
Redux Payments
Failed payment recovery and churn reduction for subscription brands.
Ready to unlock your growth potential?
NEXT’s native features and flexible architecture enable you to sell however you’d like.




